Insurers & Brokers
In scenarios of organisational growth or professionalisation of the claims department, ARPLATIA's outsourcing services guarantee the necessary resources immediately
Our BPO services ensure efficient management with controlled costs, both in policyholder services and back-office processing.
With an extensive experience in administrative activities, we provide support in procedures and activities such as invoicing, receipts, supplements, pricing and policy issuing.
In terms of customer service and claims handling, outsourcing to ARPLATIA provides opportunities for new business when implemented in conjunction with an appropriate marketing and communication strategy. In this way, a damage claim or administrative handling becomes an opportunity for customer loyalty or the sale of new policies.
We have solid experience in claims management for fleets, cars, communities, homes, businesses, health and life, and transport of goods. The Claims Handling Departmentt. is staffed by professionals who are experts in each of these areas and who hold the corresponding professional certifications.
The above guarantees knowledge of the products, suitability in dealing with the insured, and adequate technical responses to any incidents that may occur.